Benchmarking the Benchmarks

StrataFusion clients span just about every industry, and we hear from them frequently asking for assessments and benchmarks so they can compare their performance, cost, or compliance information with similar companies. While business overall is relying on data and insights more than ever, benchmarking information can be scarce for mid-sized companies.

In our research, we see current benchmarking information is formed around basic performance or cost, and that is not a good reflection of today’s IT challenges; or, more importantly, the direction IT needs to go to achieve future business outcomes. As companies across industries continue to deal with the complexity of digital transformation, and even the transformation of their own IT departments, we know most benchmarks out there aren’t actually addressing the issues they face. What’s needed are benchmarks that identify and drive the strategic value of IT services.

Partnering with our clients and industry thought leaders, StrataFusion is developing benchmarks and metrics that address the key business concerns that are challenging IT leaders and organizations.  Areas of focus include revenue generation and management, digitization, process change, collection and use of data, velocity of change, responsiveness and customer focus.

As we continue benchmarking, we have some additional topics on the radar, such as communicating with the Board, transformation and Cloud readiness, and easy no-brainer IT wins.

Your input is welcome, so feel free to share your thoughts and questions at SFGBenchmarking@StrataFusion.com.

Maureen Vavra

StrataFusion Announces New Partner Greg Higham

Higham photoStrataFusion is pleased to announce that Greg Higham has joined the firm as its newest partner. A customer-focused Silicon Valley technology executive, Greg has enabled growth for businesses of all sizes across many industries, from public companies to start-ups.

“We are thrilled to have Greg join StrataFusion and bring a strategic mindset of revenue growth, optimization and an incredibly deep understanding of customer service, which provides a unique lens for today’s business landscape,” said Ken Crafford, StrataFusion founding partner. “Greg’s compelling record of success gained from three decades driving strategy, world-class technology infrastructures, global operations management, acquisition integration and scalable business growth adds an exciting dimension of executive-level insight to advise StrataFusion clients.”

Navigating the technology challenges of fast, transformational growth and acquisitions, Greg brings a leadership perspective of business needs, technology solutions and customer experience. He co-founded Periscope Group, where he put into action a powerful combination of technology expertise and business acumen. As CIO of Marketo, he helped navigate a successful IPO and subsequent sale to Vista Equity Partners for $1.7 billion. Greg has honed his leadership skills and deep industry knowledge through senior leadership roles across many fast-growing global organizations, including Witness Systems, FrontRange Solutions, Epiphany, Inovis, Peregrine Systems, Harbinger, Premenos and Tandem Computers.

Greg earned a degree in Computer Technology from CDI, San Francisco and is also a graduate of Stanford University’s Professional Education program.

About StrataFusion:

StrataFusion delivers a full portfolio of CIO/CTO/CISO oriented advisory services for today’s most difficult business and technology challenges. StrataFusion leverages refined methodologies with proven experience, empirical data, industry best practices, and analytical models to build programs that reduce project complexities and accelerate investment returns. With executive-level technology and operational experts, clients access deep industry experience spanning fast-growth enterprises to Fortune 500 corporations.

View all Partner bios here.