Building a World Class IT Organization

The Secret to Sustaining an Empowered Culture

At StrataFusion, we like to share what we are seeing and learning at Information Technology and Services organizations that are in sync with the business and delivering great results. One of the best predictors of success is a vibrant culture. In the systems world, we stress the importance of people, process and technology, and there’s a reason why the word “people” comes first. So what can you do to connect with your teams and build a strong culture?

Three Keys to Unlock World Class IT Culture

  • Articulate your message. First and foremost, ensure your IT strategy, project portfolio and focus areas are directly and dynamically tied to business imperatives and goals that your team understands.
  • Encourage participation. The perspectives people bring to the table are crucial for success, and a feedback loop instills collaboration and enriches contribution. Value diverse knowledge sources by bringing in team members from other business areas to cross-pollinate and innovate.
  • Invest in your people. Winning the talent war is a never-ending journey. Organizations must hire and continuously provide training and development opportunities to people who are energetic, tolerate ambiguity and are excited to learn new approaches and skills.

The Power of Culture 

Culture plays a bigger role in IT success than many leaders think. It’s an attention-getter that shines through in your best people, as they also recruit the highest potential new employees. Culture must clearly articulate authentic company values, and these enrich your product and services. A strong culture is built on a foundation of trust. This means maintaining an environment that challenges the status quo and offers learning experiences – from success and failures – to clear the way for risk and rewards. It also means enabling teamwork and promoting diversity, because everyone brings a unique skill set and point of view to the table.

How can you strengthen culture? Hire, train and then empower employees to work with accountability. Take an agile approach and provide maximum flexibility to meet business needs. Reward self-management successes and discourage micro-managers. Never neglect communication of good or bad news so people understand the organization’s goals, IT strategy, plan and results.  It’s crucial to update progress frequently and get input about how your team can tangibly support it.

Today’s IT teams have innovative ideas to bring to business collaboration, so take advantage of it. When you are truly committed to cultivating a culture of growth, the payoff is huge.

This is the first blog installment in a series on building world-class IT. The next installment will focus on building teams and careers.

Maureen Vavra

StrataFusion Expands Expertise in Digital Transformation and NextGen IT Readiness with Edward Wustenhoff

New Partners, Diverse Experience

StrataFusion understands the spectrum of needs clients face and is expanding its partnership with experts who are solving today’s business challenges.  Earlier this year, StrataFusion welcomed new partner Edward Wustenhoff, whose background brings exceptional expertise in digital transformation, design, management and continuous improvement.EWustenhoff9-2018

Since joining StrataFusion earlier this year in February, Edward has been helping clients to move their IT infrastructure teams and technology toward the next generation of IT readiness for cloud, containers and distributed micro services.

Edward guides IT organizations to stay aligned with the latest organizational principles, processes and technologies. He brings a strategic mindset of how to transition IT organizations and enable new technologies for business success. Leveraging his deep understanding of all aspects of cloud services, Edward is uniquely qualified to help organizations adapt to the ever-changing landscape of IT technologies and the associated management challenges that come with transformation. With an impressive record of success gained from several decades driving design and adoption of world-class technology infrastructures, global operations management and deep technology provider understanding, Edward adds an exciting dimension of executive-level insight to advise StrataFusion clients.

Before joining StrataFusion, he was responsible for internal IT infrastructure at industry leaders like Netflix and Applied Materials. Serving as a Chief IT Consultant at Sun Microsystems, he developed and published the Operations Management Capability Framework and Model, and the associated assessment service for the Professional Services division. He also was part of the Advanced Internet Practice helping ISPs and ASPs design, deploy and manage large-scale infrastructures.

“The depth of experience that Edward brings to our partnership at StrataFusion adds another dimension of capability to serve our clients,” says Ken Crafford, StrataFusion’s founding partner. “Our clients face many challenges as the business landscape evolves, and our aim is to always have the right expertise to help navigate change and continuously improve.”

Need guidance from a trusted advisor? Learn more about StrataFusion here.